People Matter Support Services

People Matter Support Services is a domiciliary care agency and supported living service providing personal care to older people, younger adults, children and also those with a physical disability, learning disability and autism. The service provides care to people in their own homes in the community. At the time of inspection, the service was providing personal care to 25 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care plans contained clear information to staff on how to best support the person in order to meet their needs. Staff had received safeguarding training on an annual basis in order to ensure their knowledge of their responsibilities was up to date to keep people safe. The registered manager reported any allegations to the local authority safeguarding team and CQC as required. All staff had received appropriate training in relation to medicine management and this was assessed regularly by the registered manager.

Right Care: The care observed was person-centred and promoted people's dignity, privacy and human rights. People received the right support in relation to risks, such as those relating to mental health conditions and learning disabilities. Risk assessments contained clear information on how to mitigate risks to people as well as how to support them with making informed decisions. There were enough staff to support people safely and staff knew people well. The provider checked staff were suitable to work with people through recruitment checks. Staff received training in infection control practices.

Right Culture: The registered manager did not have always have effective practices in place in relation to auditing people’s records. This was discussed with the registered manager and a new system is planning to be put in place in the coming months. The registered manager oversaw staff competences with regular spot checks and reviews to ensure people received good quality care. Staff reported to feeling well supported. Care was provided in a person-centred way. The provider worked with local health and social care services to ensure people received the care they needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service at the previous premises was good, published on 19 June 2020.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Recommendations

We have recommended the provider ensures their new governance systems are embedded into the service to ensure effective oversight of the service

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.