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Inspection Summary


Overall summary & rating

Good

Updated 8 January 2019

About the service: Rocklyn is a residential care home that can provide personal care to up to 11 people. Care is mainly provided to people with learning disabilities. There were seven people using the service when we visited.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People’s experience of using this service: Rocklyn was a relaxed place to live. People looked very comfortable and at home in their surroundings. They could come and go from the home whenever they wanted. People told us they felt safe and well cared for. Staff were friendly. Most had worked at the service for a long time. People and staff knew each other very well and they looked at ease in each other's company. People were included in planning their care and set goals that they wanted to work towards.

Staff were well trained and knowledgeable about their roles and the care people needed. Relatives told us staff did a good job. One relative told us about the ways their family member's life had improved since they started living at the home. They told us they had more confidence and were much more active than they had been before. People took part in lots of activities in the local town.

Systems and processes were in place and well monitored so the home was safe and run well. Medicines were well managed. We saw improvements had been carried out to the building since our last inspection and that refurbishment plans were still being carried out to further improve the accommodation.

People's rights were upheld. People were given choice and their decisions were respected. Where people did not have capacity to make decisions, they were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible;

Some information had not been written in a way that people using the service could understand. We have set a recommendation that the provider reviews records and written communication with people so that they are easier to understand.

The service was well run. The registered manager knew people well. Staff told us the registered manager was fair, and good at listening to people and staff’s thoughts about how to make the service better. The registered manager carried out lots of checks to make sure that the service was delivering a good service.

Rating at last inspection: Good (Rating provided in August 2016)

Why we inspected: This was a planned inspection. It was scheduled based on the previous rating.

Inspection areas

Safe

Good

Updated 8 January 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 8 January 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 8 January 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Requires improvement

Updated 8 January 2019

The service was not always responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 8 January 2019

The service was well-led.

Details are in our Well-Led findings below.