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Inspection report

Date of Inspection: 14 March 2013
Date of Publication: 13 April 2013
Inspection Report published 13 April 2013 PDF | 78.4 KB

Overview

Inspection carried out on 14 March 2013

During a routine inspection

We spoke with 10 people using this service and they reported that the staff always asked their permission before providing support. For example, one person told us that, "The staff always ask me before they give me any help”. This told us that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

People also told us that they were satisfied with the care and attention shown by staff. This showed us that people experienced care, treatment and support that met their needs and protected their rights. Records were seen that showed us that ongoing monitoring and assessment of the quality of the services being provided had taken place in this service.This meant that the provider had an effective system to regularly assess and monitor the quality of service that people receive.

People told us that if they had any concerns these would be addressed promptly by staff. This meant that there was an effective complaints system in place. We saw that the care records kept were accurate and fit for purpose. This showed us that people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.