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Inspection report

Date of Inspection: 11 January 2012
Date of Publication: 2 February 2012
Inspection Report published 2 February 2012 PDF | 54.14 KB

Overview

Inspection carried out on 11 January 2012

During a routine inspection

We spoke with six people who live at Victoria Grand. They told us all the staff had treated them with respect and that the care they received was good. One person told us, “I am very happy here. I am looked after well. I can’t complain.” Another person said, “I am very comfortable. The staff are very good.” A third person commented, “I am very well cared for.”

We spoke with three members of care staff who were on duty. They demonstrated they knew about the level of care that each person required. They also told us they were well supported by the manager and well trained so that they were able to provide good quality care.

Four relatives who were also visiting the care home, asked to speak to us.