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Inspection Summary

Overall summary & rating


Updated 24 June 2021

About the service

Lancum House is a residential care home providing personal and nursing care to up to 43 people in a purpose built building. At the time of inspection 22 people were living in the service. The accommodation is all on one floor with communal dining and social areas and an accessible garden.

People’s experience of using this service and what we found

People were cared for safely. Risk assessments were in place and reviewed regularly, and as people’s needs changed. Staff understood safeguarding procedures. Safe recruitment practices were followed to ensure staff were suitable for their roles.

Improvements had been made to staffing since the last inspection, and there was a stable team of staff who worked effectively together. There were enough staff to meet people’s care needs. People were supported safely with their medicines and good infection control practices were in place.

People received support from friendly staff who enjoyed working at the service. Staff were caring in their approach and had positive relationships with people and their relatives. People were treated with respect. Staff maintained people’s dignity and promoted their independence. Consent was sought before care was delivered.

The registered manager was proactive in their approach to ensuring people received good care. Robust quality assurance and monitoring of the service were embedded in practice. The management team were aware of their legal responsibilities and worked in an open and transparent way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published 11 May 2019).

The provider completed an action plan after the last inspection to show what they would do and by when to improve the leadership, governance and culture of the service.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 24 June 2021

The service was safe.


Requires improvement

Updated 24 June 2021



Updated 24 June 2021

The service was caring.



Updated 24 June 2021



Updated 24 June 2021

The service was well-led.