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We are carrying out a review of quality at Edmund House. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 26 February 2019

About the service: Edmund House is a care home providing personal care and accommodation for up 56 people aged 65 and over, some of who may be living with dementia. At the time of the inspection 49 people were living at the service.

People’s experience of using this service: People told us they were happy with the service they received and felt staff had a clear understanding of their needs and preferences. They told us staff listened to them and knew them well, and were responsive to their needs and wishes. People’s dignity and privacy were respected.

There were enough staff. Safe recruitment processes had been followed. Staff were trained and their skills and knowledge checked through competency assessments.

People were protected from abuse and avoidable harm. Staff had completed training in how to safeguard people and risk assessments were completed to identify potential hazards. People received their medicine as prescribed.

People’s choices were respected, and proper legal processes had been followed when people were unable to make their own decisions.

The home was undergoing an extensive refurbishment programme and people were happy with the improvements. Cleanliness and health and safety were well managed.

People accessed local facilities and activities and the home worked with other organisations, including health professionals, to meet people’s needs.

People and their relatives were involved in the service. Care was planned around people’s choices and preferred routines. People and their relatives were supported to receive information in an accessible way to enable them to be involved in their care and support.

There was an effective quality monitoring system which ensured checks and audits were carried out, people's views were obtained and listened to and shortfalls were addressed. Accidents and incidents were analysed so that lessons could be learned. Senior management had oversight of the service and completed regular checks.

The culture of the service was open and people felt able to raise concerns.

At the last inspection the service was rated Good (published 18 July 2016).

Why we inspected: The inspection was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

A full description of our findings can be found in the sections below.

Inspection areas



Updated 26 February 2019

The service was safe.

Details are in our Safe findings below.



Updated 26 February 2019

The service was effective.

Details are in our Effective findings below.



Updated 26 February 2019

The service was caring.

Details are in our Caring findings below.



Updated 26 February 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 26 February 2019

The service was well-led.

Details are in our Well-Led findings below.