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Freedom Supported Living Registered Office Good

Inspection Summary

Overall summary & rating


Updated 28 August 2019

About the service

Freedom Supported Living is registered to provide personal care to people in their own homes. The service specialises in providing support to people with a learning disability. Support is provided to both individuals and to people living in small group settings. At the time of our inspection there were four people using the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were protected from the risk of abuse and avoidable harm by staff who understood how to recognise and respond to concerns. The service ensured any incidents were recorded and investigated. Systems were in place to promote learning and improvement from any incidents to avoid them happening. People were supported to manage the risks in their daily lives. Positive risk-taking strategies maximised people's opportunities to engage in activities. Staff had been recruited safely and people were involved in recruiting their staff. At the time of the inspection no one was receiving medication, but we saw that staff had received appropriate training in medication.

People's needs had been thoroughly assessed and care plans were detailed. Due to the service being small staff knew the people extremely well and felt the care plans provided enough information to understand what support the person needed. Staff had received regular training and supervision to support them to meet people's needs. A comprehensive induction programme ensured new staff had a good understanding of their role and the values of the organisation. People were supported to maintain their health and wellbeing, through access to a range of health services.

The service was compliant with the Mental Capacity Act. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service promoted people's choices.

People received person-centred care which was responsive to their needs. Care and support plans had been regularly reviewed to reflect any changes in the person’s needs and wishes. People had been referred for further input from professionals when required. People were encouraged to raise any concerns. No formal complaints had been received.

The registered manager failed to return the PIR, which is information we request prior to inspection. This has impacted on the rating. The registered manager was committed to providing high-quality, person-centred care. Staff spoke highly of the registered manager and the values they set. Roles and responsibilities were clear. Regular audits ensured care was provided effectively and records were accurately maintained.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (January 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 August 2019

The service was safe

Details are in our safe findings below.



Updated 28 August 2019

The service was effective.

Details are in our effective findings below.



Updated 28 August 2019

The service was caring

Details are in our caring findings below.



Updated 28 August 2019

The service was responsive

Details are in our responsive findings below


Requires improvement

Updated 28 August 2019

The service was not always well-led.

Details are in our well-led findings below.