The Care Quality Commission

Archived: Holmleigh Nursing & Care Home

Beechwood Road, Aigburth, Liverpool, Merseyside, L19 0QL (0151) 427 0672

Provided and run by:
Ashbury Care Solutions Limited t/a Beechwood Care Service

All Inspections

13 September 2011

During an inspection looking at part of the service

People said that they waited an unacceptable length of time for staff to respond to the call bells.

16 June 2011

During an inspection in response to concerns

We were contacted by the medicine management team for Liverpool Primary Care Trust who raised concerns with ourselves (CQC) following a visit they made to the home on 9th June 2011. They told us that following this visit four referrals had been made to the safeguarding team for Liverpool City Council, as serious concerns had been identified for unsafe medicine administration.

Liverpool City Council have told us that they are investigating a number of issues under their safeguarding adults procedures although the outcome of these investigations are not yet known. Their concerns are such that they have suspended any new admissions to the home until they are satisfied that the issues are resolved.

The people living at Holmleigh Nursing & Care Home were positive about the meals provided there. They told us that there was plenty of food, the 'quality of the food is good' and meals were 'well thought out'.

People were generally positive about the staff team, one person explained to us that they are, 'kind, they never shout'. People confirmed that they generally get the support they need with their personal care.

However some of the people living there or their visitors told us that there is an issue at the home with response times to call bells. They told us that they could ring their bell for a long time without response and this was upsetting, particularly if they wanted support to use the toilet. Another person told us that they did not always get the pressure relieving equipment they needed and this could cause them discomfort.

21 April 2011

During a routine inspection

'When I came here, I told the staff how I like things done and they respect this'. 'The staff are always polite and courteous'. 'My mum isn't able to say how she wants to be cared for and so the staff asked me. I gave them the details and they give the care in the way I know my mum would want'. 'The nurses know exactly what mum needs and look after he the way she wants'. The food is lovely'. 'I like to spend time in my room. It is just the way I want it. It is lovely'