Seton Care Home

Updated 9 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

Consisted of one inspector.

Service and service type:

Seton Care Home is a 'care home'. People in care homes receive accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that the registered manager and provider are legally responsible for how the service is run and for the quality and safety of the care provided.

What we did:

Before the inspection we reviewed all the information that we have in relation to this service. This included notifications. A notification is information about important events which the provider is required to send us. Following the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During our inspection:

We observed how the staff interacted with the people who used the service and looked at how people were supported throughout the day. We spoke with four people, the sister servant, this a long-standing member of staff who represented the interests of the people who lived at the service, the registered manager and a visiting priest.

We looked at two people's care and support records. We viewed records relating to the management of the service. These included quality audits, medication records, incident and accident records.

Updated 9 May 2019

About the service:

Seton Care Home is a care home. People in care homes receive accommodation and personal care under one contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection. Seton Care Home provides a service for up to 12 older people. At the time of the inspection there were 8 people living at the service. Accommodation is provided over one floor and people have access to communal areas.

People’s experience of using this service:

• People told us they were very happy living at Seton Care Home, they felt safe. Staff were kind, caring and compassionate and knew each person well. They enjoyed working at the service and felt the registered manager was supportive and had an open-door policy.

• There continued to be systems in place to manage risks and keep people safe from avoidable harm. Staff gave people their medicines safely, followed good practice guidelines to help prevent the spread of infection and ensured health and safety was a priority.

• Staff respected people’s privacy and dignity and encouraged independence wherever possible There were enough staff on duty to provide support to each person in the way they wanted. Staff continued to receive training, supervision, guidance and support so that they could do their job well.

• People chose their meals and staff provided support in the serving of those meals. External healthcare professionals helped people maintain their health.

• People made decisions in all aspects of their lives and were fully involved in planning what they wanted to do.

• People were provided with opportunities to put forward their views on the running of the service. Staff understood the provider’s ethos and values and made sure that people’s lives were as comfortable and fulfilling as possible.

• The registered manager and staff team strove for continuous improvement, worked well with external professionals and ensured that people were part of their local community.

Rating at last inspection:

Good (report published 26 July 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service remains Good.

Follow up:

We will continue to monitor all intelligence received about the service to ensure the next inspection is scheduled accordingly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk