You are here

Inspection Summary

Overall summary & rating


Updated 8 February 2020

About the service

Kent House is a residential care home in one adapted building providing personal care to 21 people aged 65 and over at the time of the inspection. The service can support up to 27 people.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service provided safe care to people. People felt safe and supported by staff. Comments included: "I feel safe here. The staff are always there if I am worried about anything." Comprehensive risk assessments were in place. Medicines were safely managed on people’s behalf.

Care files were personalised to reflect people’s personal preferences. People were supported to maintain a balanced diet. Health and social care professionals were regularly involved in people’s care to ensure they received the care and treatment which was right for them.

Staff relationships with people were caring and supportive. Staff treated people with dignity and respect when helping them with daily living tasks. The service ensured people led meaningful and fulfilled lives.

There were safe staff recruitment and selection processes in place. People received effective care and support from staff who were well trained and competent. Staffing arrangements met people’s needs.

Staff spoke positively about communication and how the registered manager worked well with them and encouraged their professional development.

A number of methods were used to assess the quality and safety of the service people received, and continuous improvements were made in response to the findings.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published 18 January 2019), there were no breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made.

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Kent House on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 8 February 2020

The service was safe.

Details are in our safe findings below.



Updated 8 February 2020

The service was effective.

Details are in our effective findings below.



Updated 8 February 2020

The service was caring.

Details are in our caring findings below.



Updated 8 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 8 February 2020

The service was well-led.

Details are in our well-Led findings below.