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Inspection Summary


Overall summary & rating

Good

Updated 2 February 2018

This inspection took place on 18 December 2017 and was unannounced. At our last inspection in July 2015, we found the provider was meeting the regulations we inspected and the service was rated "Good". At this inspection, we found that the service continued to be rated "Good".

Acorn is a care home. People receive accommodation and personal care support as a single package under one contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection. The service is registered for four people. At the time of our visit four people were using the service.

The provider of the service is an individual who is responsible for the day-to-day management of the service. Therefore they are not required to have a separate registered manager. Therefore, the provider is the registered manager of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive safe care. There were enough staff to meet people's needs. Staff were appropriately recruited. Sufficient staff were available to provide care and support to meet people's needs. People were protected from the risk of harm and appropriate risk assessments were in place to provide safe care. People received their prescribed medicines from competent staff who were trained to administer medicines safely.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible. The policies and systems at the service support this practice. People continued to receive care and support that was responsive to their needs.

The care that people received continued to be effective. Staff had access to the support, supervision, training and on going professional development they required to work effectively in their roles. People had access to healthcare professionals as needed and were supported to maintain good health and nutrition.

People and their relatives felt staff were kind and caring. Staff supported people to maintain their independence and respected their privacy and dignity. People were supported to take part in activities based on their own interests.

People, relatives and staff felt the service was well run and the registered manager was approachable. The registered manager worked well with other organisations to ensure people received the care and support they needed.

The registered manager had systems in place to monitor the quality of the service provided to people. People and their representatives were able to raise concerns or complaints if they needed to and felt these were listened to and acted upon.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 2 February 2018

The service remains good.

Effective

Good

Updated 2 February 2018

The service remains good.

Caring

Good

Updated 2 February 2018

The service remains good.

Responsive

Good

Updated 2 February 2018

The service remains good.

Well-led

Good

Updated 2 February 2018

The service remains good.