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Inspection report

Date of Inspection: 18 February 2013
Date of Publication: 20 March 2013
Inspection Report published 20 March 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

Staff we spoke to were aware of the safeguarding policy and a copy of this was available for staff to refer to if required. Staff knew what behaviour could be considered as abuse and the steps they should take if abuse was suspected or observed. They were also aware of the whistleblowing policy and why this was in place.

Staff told us that they all had received safeguarding training previously. However they had just missed an opportunity to update this training due to unforeseen circumstances. The manager said this day has now been rescheduled and staff will be attending.

The relatives we spoke to know what steps to take if they had any concerns. They said that they have never had any worries about the care and support in the home. They could tell us how they would raise concerns and knew that they could contact the local authority or CQC if this was required.