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Inspection report

Date of Inspection: 18 February 2013
Date of Publication: 20 March 2013
Inspection Report published 20 March 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

One person told us they were ''Happy living here and did not want to move out''. From our observation we saw that staff knew these people well. They exchanged conversations about their families and the time spent outside the home. One person used to go on outings outside the home but recently declined these opportunities. Staff secured a wheelchair for outside use but this person was adamant they were happy staying indoors. They enjoyed watching TV, reading their magazines and listening to music.

We looked at the records of the three people living at the home. We saw that they had a detailed care plan that was regularly reviewed and updated if required. The care plans provided enough detail of how each person needed support with their care.

The care records showed people’s health needs were met. There were records of visits to health care professionals and any action required following these visits. We saw that one person staff had noted was having hearing difficulties. Hearing checks were arranged and hearing aids fitted however this person declined to wear them.

There was enough staff on duty to provide the support that was required. Throughout our visit we saw staff spending time with people ensuring their needs were met.

One relative we spoke to said that ‘’Staff knew their relative well and that they were very happy with the care provided’’. The two people who are living here permanently have had a recent annual review with their social worker, family and staff. The manager said the verbal feedback indicated that there was no concerns with the care and support offered, they are waiting for the written report.