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Orchid House Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 7 January 2021

Orchid House is registered to provide accommodation and personal care for up to four people. The house appears like any other residential home on the street to help people feel fully integrated into the community. There were four people living at the home on the day of our inspection, although one person was in hospital.

We found the following examples of good practice.

The service was accessing the government testing scheme which assisted them to promptly identify an outbreak. The service worked with the local authority infection, prevention and control (IPC) team and other health professionals in managing the outbreak.

There was clear and accessible infection prevention signage throughout the home and clear communication with staff reinforced hygiene practices.

There was a plentiful supply of personal protective equipment (PPE), such as disposable masks, gloves and aprons. There were PPE stations and hand sanitising points appropriately placed in the home.

People isolating in their rooms had very regular contact with staff, who wore personal protective equipment (PPE) appropriately.

Staff also helped people to maintain links with their family and friends by phone and on-line. This also included producing colourful newsletters to keep people’s families and friends up to date with what people were doing during the COVID-19 restrictions.

Further information is in the detailed findings below.

Inspection areas

Safe

Requires improvement

Updated 7 January 2021

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 7 January 2021

Caring

Good

Updated 7 January 2021

Responsive

Good

Updated 7 January 2021

Well-led

Requires improvement

Updated 7 January 2021