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We are carrying out a review of quality at St John's Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 10 January 2020

About the service

St John’s Home is a care home providing personal and nursing care to 42 people aged 65 and over at the time of the inspection. The home can support up to 48 people.

People were accommodated across two floors and a separate wing, each of which had separate adapted facilities.

People’s experience of using this service and what we found

There was a registered manager who had been the manager of the service since April 2014.

Staff understood their roles and responsibilities to safeguard people from the risk of harm. People were supported to access relevant health and social care professionals.

People’s medicines were managed in a safe way. People’s risks were assessed at regular intervals or as their needs changed. Care plans informed staff how to provide care which mitigated these known risks.

People received care from staff who knew them well. Staff had a good understanding of people's needs, choices and preferences. People were encouraged to make decisions about how their care was provided and their privacy and dignity were protected and promoted. Staff gained people's consent before providing personal care.

People were involved in the planning of their care which was person centred and updated regularly. People were supported to express themselves and their views were respected and acted upon. There was a complaints system in place and people were confident complaints would be responded to appropriately.

Staff were recruited using safe recruitment practices. Staff received training to enable them to meet people’s needs and were supported to carry out their roles.

The management team continually monitored the quality of the service, identifying issues and making changes to improve care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (19th June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas



Updated 10 January 2020

The service was safe.

Details are in our safe findings below.



Updated 10 January 2020

The service was effective.

Details are in our effective findings below.



Updated 10 January 2020

The service was caring.

Details are in our caring findings below.



Updated 10 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 10 January 2020

The service was well-led.

Details are in our well-Led findings below.