Archived: Priory Paddocks Nursing Home

Priory Paddocks Nursing Home is a residential care home providing personal and nursing care to up to 40 The service provides support to older people in one adapted building. At the time of our inspection there were 17 people using the service, some of these people were living with dementia.

People’s experience of using this service and what we found

Since our last inspection of this location, there had been a change in the provider and management of the service. We found improvements had been made overall in the service.

The recruitment of staff was ongoing and there were sufficient staff numbers to meet people’s needs. Staff were recruited safely. There were systems in place to learn lessons when things had gone wrong and actions to reduce future incidents happening. Risks to people were assessed and measures in place to mitigate them which reduced the risks of avoidable harm and abuse. People had access to their medicines when needed and the systems for monitoring medicines supported the management team to identify any shortfalls and address them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to access social and health care professionals where needed and referrals were made to the appropriate professionals where required. People were provided with the support they required with their dietary needs.

People were supported by staff who were caring and compassionate. Their privacy, dignity and independence was promoted and respected. People’s care records included assessments of their needs and guidance provided to staff in how their needs were to be met. This included people’s preferences relating to their end of life care. People received support to access activities which reduced boredom and isolation.

There was a system in place to monitor and assess the service provided and any issues were identified and addressed. There was a complaints procedure in place, however, no complaints had been received since registration.

The service was clean and hygienic and good infection control procedures were carried out, including staff wearing appropriate personal protective equipment (PPE).

People were supported to have visitors from their friends and family. The environment was suitable for people using the service with the necessary equipment in place. There had been a recent issue of subsidence, which was made safe as soon as it was identified. There was ongoing work to address the issue.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was inadequate (published 27 April 2022). There had been breaches of regulation relating to staff training, governance, safety and safeguarding. The service under the previous provider had been in special measures.

This service under the new provider was registered with us on 20 July 2022 and this is the first inspection. The rating is now good, there are no breaches of regulation and the service is not in special measures.

Why we inspected

We undertook this comprehensive inspection as a newly registered service and to check improvements had been made since the new provider had taken over the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.