The Care Quality Commission
  • Care Home
  • Care home

Archived: St. George's Well Close House

Well Close House, Lansdown Parade, Cheltenham, Gloucestershire, GL50 2LH (01242) 227701

Provided and run by:
Aim Up

All Inspections

26 November 2013

During a routine inspection

St. Georges Well Close House had been substantially renovated since our last inspection. It now provided accommodation for people in three self contained flats. Each person had their own bedroom with access to either en-suites or bath/shower rooms and a shared lounge/kitchen. They also had access to substantial grounds and a shared office on the ground floor. The premises were kept clean and free from infections.

We spoke with six people about the care and support they received. We also talked with four members of staff. A member of staff told us, "people have a really good lifestyle and are well looked after". A person said, "I am happy here".

Peoples' wishes, preferences and routines were discussed with them. Their care records reflected these ensuring that their care and support was person centred. One person said, "I am very busy" and other people told us about the clubs, day centres and church they attended.

People were involved in choosing their meals. They helped to shop for food and prepared and cooked meals if they wished. Where people had specific dietary needs for instance gluten free or vegetarian these were respected.

There were systems to safeguard people from potential harm. One person told us, "this is a safe house for me". All people spoken with confirmed they felt safe. They said if they had any concerns they would talk to their key worker.

There were sufficient staff with the skills and knowledge to ensure people received consistent care.

14 August 2012

During a routine inspection

Major refurbishments were underway at the time of our inspection to convert the home into three self contained flats. We talked with nine people using the service. We spent time observing the care provided to them. People told us they were happy living in the home. One person said, "its a good place to live".

We discussed with people the care they received. They told us, they talked to their key workers about their care records. They said staff helped them with activities and their personal care.

One person told us, "my key worker is really good" and another person said, "staff look after me well".

We talked to people about their home and the refurbishments which were taking place. People were excited and happy with the changes to their home. One person told us, "I'm really pleased with my new bedroom".

14 February 2012

During a routine inspection

This inspection focused on people receiving personal care from St George's home care and support team. We were unable to speak directly to people receiving a service from the agency. Relatives told us that staff treated people respectfully and with dignity. They said carers were fun and caring. They told us they looked forward to their visits. Surveys from relatives sent to the agency said "friendly and helpful staff". Relatives said "staff are good to ....", "they interact well and they provide a good service all round". They told us staff had a good understanding of the person's needs and they looked forward to their visits and the support they provided.

Comments from relatives as part of the agency's quality assurance process included, "wonderful helpers", "friendly helpful staff" and "dedication of carers".