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Springbank House Care Home Good

Inspection Summary

Overall summary & rating


Updated 11 July 2018

Springbank House Care Home is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Springbank House Care Home is registered to accommodate 41 people. At the time of our inspection 37 people were using the service. The service accommodates people in one building over two floors and had adapted facilities to meet people’s needs. This included four lounges and a conservatory. A courtyard garden was also available that people could access.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our last comprehensive inspection was undertaken in October 2015 and the service was meeting the regulations that we checked and was rated as good.

At this inspection we found that some improvements were needed to people’s meal time experience; to ensure they enjoyed the meals available and in a comfortable way. People were supported to eat meals that met their dietary requirements.

There was enough staff to support people in a timely way. People felt safe and staff knew about people’s support needs to enable the staff to provide this in a safe way. Staff felt supported by the management team and received the relevant training to ensure people’s needs could be met.

Staff were clear about what constituted abuse or poor practice and systems and processes were in place to protect people from the risk of harm. People received their medicine in a safe way and when they needed it.

Recruitment checks were done before staff started working at the home to check they were suitable to support people. Risks to people’s health and safety were assessed and care plans directed staff on how to minimise identified risks. Staff had the equipment needed to assist people safely and understood about people’s individual risks. The provider checked that equipment was regularly serviced to ensure it was safe to use.

Staff understood the importance of gaining people’s verbal consent before supporting them and helped them to make their own decisions when required. Where people were unable to do this; decisions were made in people’s best interests. People were supported to access healthcare professionals to maintain their health and wellbeing.

People liked the staff and their dignity and privacy was respected by the staff team. Visitors were made welcome by approachable and friendly staff. People and their representatives were involved in decisions related to the planning of their care. Opportunities were provided for people to socialise and take part in activities to promote their wellbeing. People and their representatives were supported to raise any concerns they had.

People and their representatives were supported to express their views and opinions about the service provided and felt the home was managed well. There registered manager and provider understood their responsibilities around registration and systems were in place to monitor the quality of the service, to enable them to drive improvement.

Inspection areas



Updated 11 July 2018

People were supported by staff that understood their responsibilities to report any concerns. To minimise the risk of injury to people, risk assessments were in place and updated as needed. People received support to take their medicines in a safe way. Sufficient numbers of staff were employed to meet people�s needs and recruitment procedures checked staff�s suitability to work with people. The systems to manage infection control and hygiene standards were effective. When improvements had been identified the provider had taken action to address these.


Requires improvement

Updated 11 July 2018

The service was not consistently effective.

Improvements were needed to ensure people�s meal experience was enhanced and that they enjoyed the meals served. People received support from trained staff and their rights to make their own decisions were respected. The registered manager and staff team worked with health care professionals and people�s health was monitored to ensure any changing needs were met. The adaptation of the home enabled easy access for people.



Updated 11 July 2018

The service was caring.

People were treated them with consideration and respect and their rights to make choices was promoted. People�s privacy and dignity was valued and respected and they were supported to be as independent as possible. People�s right to maintain relationships with people that were important to them was respected and promoted.



Updated 11 July 2018

The service was responsive.

People�s needs were met and they were provided with opportunities to socialise through daily activities and social interaction. A complaints procedure was in place for people and their representatives. People and their representatives contributed to the assessment and development of their care plans.



Updated 11 July 2018

The service was well led.

The views of people and their representatives were sought. The provider and registered manager understood their responsibilities and had resources available to them; including partnership working with other agencies that ensured people�s needs were met. Systems were in place to monitor the quality and safety of the service and drive improvement.