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Longroyds and Pilling House Care Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 17 August 2021

About the service

Longroyds and Pilling House Care Home is a residential care home providing personal care for up to 52 people aged 65 and over. At the time of the inspection, 31 people were receiving care on the first day of our inspection and 27 people on the second.

People’s experience of using this service and what we found

Risk was not always identified and managed in the environment as some areas had not been made safe or secured. This also meant there was missed opportunity for learning following an incident. We have made a recommendation about further embedding risk management in practice. People felt safe and staff knew how to support people safely and meet their needs. There were enough staff and systems were in place to ensure they were recruited safely. Medicines were managed and systems were in place to prevent and control infection.

Improvements plans were being implemented by the registered manager and provider to address risk management, the environment and training. Record keeping for mental capacity assessments and best interest decisions had been addressed following the previous inspection and the service was no longer in breach. Systems where in place to monitor the quality and safety of the service and people’s feedback was sought to drive improvement. The management team and staff worked well together and had developed partnerships with other services and organisation to improve outcomes for people.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 8 June 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

The inspection was prompted in part by notification of a specific incident. Following which a person using the service died. This incident is subject to a criminal investigation. As a result, this inspection did not examine the circumstances of the incident.

The information CQC received about the incident indicated concerns about risk management in the environment. This inspection examined those risks. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has remained requires improvement. This is based on the findings at this inspection.

We have found evidence that the provider needs to make improvements. Please see the safe and well-led section of this full report.

We found no evidence during this inspection that people were at risk of harm from this concern. Improvements were made during and following the inspection by the registered manager and provider. Please see the safe and well-led section of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Longroyds and Pilling House Care Home on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 17 August 2021

The service was not always safe.


Requires improvement

Updated 17 August 2021



Updated 17 August 2021



Updated 17 August 2021


Requires improvement

Updated 17 August 2021

The service was not always well-led.