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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 2 May 2019

About the service: Domiciliary Support Team is a domiciliary care agency registered to provide personal care to people with learning disabilities who live in their own homes and in five supported living settings. At the time of the inspection the service was providing personal care to 17 people in their individual homes and to 21 people in the five supported living settings.

People’s experience of using this service:

The outcomes for people using the service reflected the principles and values of Registering the Right Support. The service promoted choice and control, independence, and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. People with learning disabilities and autism using the service could live as ordinary a life as any citizen.

Everyone we spoke with was happy with the service. One relative told us, “The staff go over and above what is expected. The support is reliable, flexible and the care staff are really supportive to the person they support and the families too. They make a real effort to give my relative a really good quality of life.”

People continued to receive a consistently good service and were protected from avoidable harm. The staff team were well-trained and in sufficient numbers to meet people’s needs.

Staff supported people to engaged in work placements, college courses, volunteer work, fund raising and they regularly took part in sporting and community events.

Healthcare and social care professionals praised the staff team for monitoring people’s healthcare and working together in partnership with them to promote people’s health and general well-being.

The provider and the registered manager used a variety of ways to monitor the quality of the service and to involve people in the running of the service.

Rating at last inspection: At the last inspection the service was rated good (published 19 March 2016).

Why we inspected: This was a planned inspection to check that this service remained good.

Follow up: We will monitor as part of the inspection programme for a good service. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 2 May 2019

The service remained good.

Details are in our Safe findings below.

Effective

Good

Updated 2 May 2019

The service remained good.

Details are in our Effective findings below.

Caring

Good

Updated 2 May 2019

The service remained good.

Details are in our Caring findings below.

Responsive

Good

Updated 2 May 2019

The service remained good.

Details are in our Responsive findings below.

Well-led

Good

Updated 2 May 2019

The service remained good.

Details are in our Well-led findings below.