Updated 18 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: Our inspection was completed by one inspector and one expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses a mental health service.
Service and service type: Lyncroft is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: We gave the service one hour notice of the inspection visit because people using the service are often out during the day with staff and the management. We needed to be sure someone would be in.
What we did: Before the inspection we reviewed the information we held about the service including notifications the provider had sent to us. A notification is information about important events which the service is required to send us by law.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
We contacted the local authority with responsibility for commissioning care from the service to seek their views about the service.
During the inspection, we spoke with the registered manager, the deputy manager who also had responsibility for training and development, three care workers and four people who used the service.
We reviewed four care records for people using the service, including risk assessments.
We reviewed three staff files including recruitment and supervision records.
We looked at records relating to how the service was managed including staff training, medicines and quality assurance documentation.
The provider sent us documentation we asked for following the inspection.