Background to this inspection
Updated
19 October 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by one inspector.
Service and service type
CareTech Community Services Limited - 25 Garrads Road is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. CareTech Community Services Limited - 25 Garrads Road is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
The inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since our last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We also reviewed intelligence information we held on our system including notifications about important incidents.
During the inspection
We spoke with three people who used the service and three family members about their experience of the care provided. We also spoke with the registered manager, deputy manager and two members of staff.
We reviewed a range of records. This included people's care and risk management plans, medicines management records and staff files in relation to recruitment data. A variety of records relating to the management of the service, including audits and policies and procedures were also reviewed.
Updated
19 October 2022
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
About the service
CareTech Community Services Limited - 25 Garrads Road is a care home providing personal care for up to 14 people in one adapted building and a self- contained bungalow within the grounds. At the time of our inspection, there were 12 people using the service. People living at the home had learning disabilities.
People's experience of using this service and what we found
The service demonstrated how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support: People received safe care because staff knew their care needs well. Staff supported people to achieve the best outcomes in meetings their goals and aspirations.
Right Care: Staff attended to people's care needs with care and compassion. People's care records were person centred and up-to-date.
Right Culture: The management team was involved and available for support at all times. Values were set to implement the improvement-driven culture.
The staff team was planning to complete a learning disabilities training
which was recently introduced. Medicines' stock management and records related to the mental capacity assessments required improving which we will review at our next planned inspection.
Policies and procedures related to infection control and prevention were followed by staff to prevent people and visitors from catching and spreading infections. People's care records guided staff on how to support people safely with their health conditions and risks associated with them. Appropriate recruitment checks were carried out before staff started working with people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There was a clear management structure in place which supported staff's initiative and developing of skills to ensure effective care delivery. People were encouraged to set goals for themselves and staff helped them to increase their independence. Staff encouraged people's communication so that they could make decisions themselves whenever possible.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last overall rating for this service was good (published 23/02/2019).
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for CareTech Community Services Limited - 25 Garrads Road on our website at www.cqc.org.uk.
Why we inspected
This inspection was prompted by a review of the information we held about this service. This was a focused inspection and the report only covers our findings in relation to the Key Questions Safe and Well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor the service and information we receive about them. If we receive any concerning information we may inspect sooner.