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Oasis Care and Training Agency (OCTA) Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 18 April 2020

About the service

Oasis Care and Training Agency (OCTA) is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to younger disabled adults and older people, some living with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of the inspection the provider was supporting 115 people in the London Boroughs of Greenwich, Lambeth and Croydon with personal care.

People’s experience of using this service and what we found

People and their relatives were positive about the kind and friendly support they received from their care workers, who had a caring attitude, even when there were varying levels of communication. One person said, “They are always respectful. They ask if they can do anything else for me before they go and they will always help me with things I find difficult.”

Assessments recorded detailed information about people’s preferences to ensure they received personalised care. Care plans included visit summaries for care workers to follow and staff had a good understanding about how people liked to be supported. We saw the provider tried to be flexible when needed to accommodate people’s changing needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People were supported by a committed staff team that praised the support they received from the management team and were positive about the caring and inclusive working environment. Many staff had worked for the provider for a long time and spoke of a ‘welcoming family environment.’

Although there were monitoring processes in place, these were not always effective and did not pick up the issues we found during this inspection.

The provider was aware of this and staff were regularly reminded about their key responsibilities to ensure people’s needs were met and any necessary improvements could be made. One care worker said, “We are all here to support people and our common goal is to improve the service across the whole team.”

A health and social care professional praised the service on how they worked hard to meet people’s needs, especially those with more challenging social and complex issues.

Improvements were needed to ensure people received their medicines safely.

We have made a recommendation that the provider ensures safer recruitment processes are always followed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 10 August 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Enforcement

We have identified one breach in relation to medicines management. Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 18 April 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 18 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 18 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 18 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 18 April 2020

The service was not always well-led.

Details are in our well-led findings below.