The Care Quality Commission

Archived: Creative Support Stoke on Trent Services (Learning Disabilities)

The Bungalow, Office 2, Govan Road, Fenton Industrial Estate, Fenton, Stoke On Trent, Staffordshire, ST4 2RS (01782) 844556

Provided and run by:
Creative Support Limited

Important: This service is now registered at a different address - see new profile

All Inspections

25, 28, 30 January 2013

During a routine inspection

During our inspection, we talked with three people being supported by this service. They were all very positive about the care and support provided. One person told us, 'I like my staff. The staff are great.' Another person told us, 'I am happy. I do not need anything to change. 'All three people told us about the range of activities they were involved in, places they had been and the further plans they had.

We also spoke with seven members of staff and the manager. Staff told us that the training and support provided meant that they were able to look after and meet the needs of people they were supporting. All the staff we spoke with had a good understanding of the types of abuse people receiving care and support in the community could be at risk from.

We found that the service had effective systems in place to monitor the quality and safety of care and support being provided. The monitoring and management of services ensured that day to day performance issues and risks were identified and responded to. People's support plans and risk assessments provided clear and detailed information on people's needs and the support required. We found that information held in the main office did not always accurately reflect the information available in people's homes.