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Whiteley Village Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 27 November 2020

Whiteley Village is a large community complex that is registered to provide accommodation and support across two care home sites, The Eliza Palmer Hub and Ingram House. At the time of our inspection, 29 people were living at the Eliza Palmer Hub and 22 people were living at Ingram House. Whiteley Village also provided home care to 66 people living in their own homes within the village.

We found the following examples of good practice

Visitors had their temperature automatically recorded, health questions asked, personal protective equipment (PPE) provided if needed, and track and trace information taken when visiting the service.

There were various visiting areas, with clear instructions to ensure chairs were appropriately distanced and perspex screens to keep people safe. A befriending volunteer had been sourced to visit one lady who felt particularly isolated. Virtual visits were arranged regularly using the 57tablet devices the provider had received from the government scheme and donations. People were part of a pen-pal scheme with a local school and had received over 170 letters from children.

Staff had received training in the use of personal protective equipment. One infection control lead and two infection control champions ensured the service had enough PPE and that staff used it effectively. Staff had personal sanitiser bottles on a belt clip which could be replenished at the many PPE stations located around the site.

An on-site clinical support team had carried out assessments for people which reduced the need for external NHS support. Assessments included moving and handling equipment, speech and language support, occupational therapy and physiotherapy.

Inspection areas

Safe

Requires improvement

Updated 27 November 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Requires improvement

Updated 27 November 2020

Caring

Good

Updated 27 November 2020

Responsive

Requires improvement

Updated 27 November 2020

Well-led

Requires improvement

Updated 27 November 2020