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Inspection Summary


Overall summary & rating

Good

Updated 18 September 2020

Magnolia House is registered to provide accommodation and personal care services for up to 46 older people and people who may be living with dementia. At the time of our inspection there were 34 people living at the home. All bedrooms were being used for single occupancy most having ensuite facilities.

We found the following examples of good practice.

Comprehensive communication arrangements were in place to ensure staff were kept updated about COVID prevention measures and safety arrangements within the home. Communication systems with family members had also been enhanced to help ensure they continued to have confidence in the service.

Changes had been made to the environment to enable the challenges of providing safe care during the pandemic to be met. For example, a bedroom had been converted to provide a staff changing room and office space had been increased to enable distancing for staff.

Vulnerable staff were risk assessed and supported to manage any health conditions or to shield if required.

There were processes in place for staff and essential visitors to the premises. There was a designated area for putting on and taking off disposable protective equipment (PPE), which was provided to ensure the correct standards of PPE were worn, following government guidelines. All visitors were given clear information, which meant they understood how to maintain people’s safety whilst visiting.

There were PPE stations throughout the communal areas, and corridors. The service was clean and there was signage, reminding everyone to wash their hands and wear PPE. The provider was confident about PPE supplies

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 18 September 2020

We were assured the service was following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 18 September 2020

Caring

Good

Updated 18 September 2020

Responsive

Good

Updated 18 September 2020

Well-led

Good

Updated 18 September 2020