Haighfield Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated good. At this assessment the rating has remained good.

This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People and relatives did not report any concerns about discrimination and were supported with the development of positive relationships with peers and there was an equality and diversity policy in place to provide guidance.

People were provided the opportunity to share what was important to them if they chose to. The accommodation did not have any barriers to access. Surveys and meetings were used to measure people’s experiences of the care provided.

The manager ensured staff were trained in equality and diversity. Staff had access to service specific training, which also included an understanding of the current people’s beliefs, wishes and cultural backgrounds. The manager was also committed to ensuring staff cultures and religious beliefs were recognised.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.