Haighfield Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care, treatment and wellbeing.

People looked clean and well presented, although we found people’s personal care records were not always accurately completed meaning we could not be sure certain tasks were being completed by staff. This included records relating to oral hygiene, nail care and baths/showers. The acting manager said they would arrange for this concern to be discussed with staff about the importance of keeping accurate records.

People living at the home and relatives told us they were happy with the care provided to them by staff. One person said, “I would rate the care as very good.” A relative added, “For me it is excellent, really good, he wouldn’t get the same care at another home.”

The home had a designated activities coordinator and people said there was enough to keep them occupied, although would welcome more trips outside of the home. At the time of our inspection, a lot of people were cared for in bed and we were told lots of one to one took place to ensure there was enough stimulation. One relative said, “They have entertainment and play dominoes and other board games, and she does exercises with his arms if he is struggling. They try not to leave him out. He made an Easter bonnet and painted plant pots, and they cut his hair.”

People were supported to be as independent as possible by staff. This included eating and drinking, mobilising and completing aspects of their personal care. People were supported to maintain relationships with friends and family who could visit the home throughout the day.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.