You are here

Freelands Croft Care Home Good

Inspection Summary

Overall summary & rating


Updated 5 December 2019

About the service

Freelands Croft Care Home is a residential care home providing personal and nursing care for up to 64 people who may be living with dementia. Accommodation was on two floors in a purpose-built building.

People’s experience of using this service and what we found

People received care and support that was safe. People were protected from avoidable harm and abuse. There were enough staff deployed to support people safely. The provider met good practice standards with respect to managing medicines and preventing the spread of infection.

People received care and support that was effective and based on detailed assessments and care plans. Staff received training to maintain their skills. The provider worked with the local hospital to improve people’s experience when discharged from hospital. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were caring and kind interactions between people, their care workers and other staff. These were based on compassion and understanding of people’s needs. Staff respected and promoted people’s privacy, dignity and independence, and encouraged people to be involved in their care.

People’s care and support met their needs and reflected their preferences. The provider was aware of best practice guidance with respect to meeting people’s communication needs. People had access to a range of relevant activities designed to avoid social isolation.

The service was well-led. There was focus on meeting people’s individual needs and preferences. The provider worked in cooperation with other agencies and worked to continuously improve the service people received. This was supported by effective management and quality systems.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at

Rating at last inspection

The last rating for this service was good (published 12 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 5 December 2019

The service was safe.

Details are in our safe findings below.



Updated 5 December 2019

The service was effective.

Details are in our effective findings below.



Updated 5 December 2019

The service was caring.

Details are in our caring findings below.



Updated 5 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 5 December 2019

The service was well-led.

Details are in our well-led findings below.