Station Road

Updated 7 September 2026

Station Road is a care home providing accommodation and personal care for up to 12 people with learning disabilities. At the stage of this assessment, twelve people were receiving personal care.

We carried out this assessment from 14 September 2026 to 16 September 2026. The service was previously rated good. Following this assessment, the rating remains good. We carried out this assessment to confirm whether the previous rating remained accurate. This report does not provide detailed information about areas where practice continued to meet a good standard. Instead, our findings focus on any areas where the service needed to improve or where we found particularly strong practice.

People received care and support that reflected their assessed needs, preferences and individual circumstances. Care plans and risk assessments were detailed, personalised and regularly reviewed. People were involved in decisions about how their support was provided and were encouraged to make choices, develop skills and maintain their independence.

People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. Staff and management worked within the principles of the Mental Capacity Act 2005 (MCA). Deprivation of Liberty Safeguards (DoLS) authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice control and freedom over their lives.

People had opportunities to take part in a wide range of activities and access the local community. People were involved in decisions about meals, activities and improvements within the home through regular discussions and residents’ meetings.

Staff had the knowledge and competencies needed for their roles. They completed relevant training and received regular supervision, competency checks and opportunities to discuss their development with managers. A member of staff said, “Since I've started, I've always felt supported. They [management] are nice people and very supportive”.

Medicines were managed safely, and staff understood what action to take if an error occurred. Staff worked with healthcare professionals, including GPs and district nurses, to monitor people’s health and respond when their needs changed.

There was effective oversight of the service. Managers used audits, spot checks, supervision and competency assessments to monitor quality and staff practice. Records we reviewed were detailed and well maintained, including care plans, risk assessments and hospital passports. Managers responded promptly when improvements were identified and encouraged people, relatives and staff to contribute their views about the service.

Updated 7 September 2026

People and their relatives spoke positively about the care and support provided. They described staff as kind, supportive and attentive to people’s individual needs and preferences. People appeared comfortable in the home and had developed positive relationships with staff. A person told us, “They are marvellous”. A relative told us, “In 30 years I have never complained. The staff are the kindest set I have known.”

People were involved in decisions about their care and how they wanted to spend their time. Staff supported people to make choices, maintain their independence and develop everyday living skills. People had opportunities to take part in activities within the home and in the wider community, including shopping, day services, cinema trips, bowling, dance and drama sessions. Some people were also supported to go on holidays and maintain links with community and religious groups that were important to them.

Relatives told us people were safe, settled and well cared for. They felt able to contact staff and managers when they wanted to discuss people’s care and were generally confident their views would be listened to. People were also supported to access healthcare appointments and other services when needed. Overall, feedback indicated people experienced care that was personalised, supportive and helped them remain involved in the things that mattered to them.