The Care Quality Commission

Archived: Shaldon House

77 Shaldon Road, Horfield, Bristol, BS7 9NN (0117) 951 8884

Provided and run by:
Parkcare Homes (No.2) Limited

Important: The provider of this service changed. See new profile

All Inspections

3 September 2012

During a routine inspection

At the time of our visit there were ten people living at Shaldon house. Not everyone was able to discuss their experience with us verbally. However, we made observations of their care, spoke with support staff and observed staff interactions with people that used the service.

We saw that staff engaged with people in a calm and relaxed manner and people were relaxed in their own environment.

We spoke with six people that use the service and five members of staff throughout the inspection to gain an understanding of the service being offered to people.

Some people we spoke to told us 'I am happy here' 'I love my room and I have a fridge' 'we go out a lot we are off to longleat on Wednesday!' 'Staff are good' 'It's ok here'.

Staff told us they encourage people to be as independent as possible. Some staff told us 'its lovely working here the people are great' 'bonding with people here is so rewarding and positive'. 'We encourage people to access local community services and activities'.