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Inspection Summary


Overall summary & rating

Good

Updated 2 August 2019

About the service

Hobbits Holt is a care home operated by Parkcare Homes (No.2.) Limited. The service provides support, personal care and accommodation for up to seven people. It provides care to adults living with a learning disability, autism and behaviours that may challenge.

People’s experience of using this service and what we found

Since our last inspection the provider had arranged training for staff that met the needs of people using the service. This included medicine training and safeguarding training. Staff competency had been routinely assessed by managers, which helped to ensure staff were safe to work with people. People were protected from abuse and harassment and received appropriate support to take their medicines safely as and when required.

The ethos and culture of the service centred on people. People were at the heart of the service and their involvement and feedback was valued by the provider. Staff were responsive to people's needs and went out of their way to ensure people lived a fulfilled life. Their patience and dedication assisted people to reach their potential. Staff consistently provided a service which had been tailored to meet the needs of individuals.

The provider had ensured there was effective oversight and governance of the service. The managers of the service worked alongside staff to ensure that any issues were managed and priorities in relation to the quality of support were identified and acted upon promptly.

People's independence was respected and promoted and the support provided to people focused on them having opportunities to develop and maintain relationships. People received a consistent level of care from a team of care staff. There were enough staff employed to meet people's needs.

Staff communicated with people effectively to ascertain and respect their wishes. People could decide how and when their care was provided. Safe recruitment practices were followed to protect people from unsuitable staff.

People received care and support that was person-centred and individualised. People's communication needs were identified, recorded and highlighted in care plans. People had access to documents in large fonts and there was extensive use of pictures and symbols throughout the records we reviewed.

People were supported to access other health services when needed. People's care plans provided staff with information about people's preferences and ways in which staff could support people emotionally and with the activities they enjoyed. Staff were very responsive to people and their ongoing health needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Rating at last inspection

The last rating for this service was Good (published 29 December 2016). We rated the key question “Is the service effective?” as Requires Improvement as we had identified that not all staff had received regular formal supervisions meetings to discuss their personal development and any concerns. At this inspection we found the provider had completed their planned improvements.

Why we inspected

This was a planned inspection based on the previous rating. At this inspection we found that the service was “Good” in all areas.

Follow up

We will continue to

Inspection areas

Safe

Good

Updated 2 August 2019

The service was safe.

Details in our Safe findings below.

Effective

Good

Updated 2 August 2019

The service was effective.

Details in our Effective findings below.

Caring

Good

Updated 2 August 2019

The service was caring.

Details in our Caring findings below.

Responsive

Good

Updated 2 August 2019

The service was responsive.

Details in our Responsive findings below.

Well-led

Good

Updated 2 August 2019

The service was well-led.

Details in our Well-led findings below.