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Inspection Summary

Overall summary & rating


Updated 4 June 2019

About the service: Ashridge is a residential care home comprising of a main two-story building with a six-bedroom bungalow extension called The Beeches. It provides care and support for up to 18 people living with a mental health disorder, learning disability or autistic spectrum disorder. The were 17 people living at Ashridge when we inspected.

People’s experience of using this service:

People had their risk of harm assessed for internal and external activities.

There was a nominated safeguarding ambassador to share best practice and support staff to keep people safe.

There were sufficient numbers of skilled, competent and experienced staff to provide people with individual care. Medicines were managed safely and all areas of the service were clean.

Lessons were learnt when things went wrong, this lead to improvements in care practices.

People had a say on the menus and received a nutritious, varied and well-balanced diet to suit their needs and preferences.

Staff worked with other health and social care professionals to deliver effective care to people to meet their health needs.

People were involved in making decisions about their care. Staff supported people to improve and sustain their independence and be active.

People were treated as unique individuals and were enabled to maintain contact with family and friends.

People took part in a range of activities and pastimes of their choice.

The registered manager was approachable and had made significant improvements to the overall quality of the service.

People and their relatives had a say in the running of the service and were invited to give their feedback on the quality of the service.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

Rating at last inspection:

Ashridge was last inspected on 29 and 30 October 2017 (report published 28 February 2018) and was rated as requires improvement overall.

Why we inspected:

We asked the provider to complete an action plan at our last inspection. We wanted to see if the provider had made progress with their action plan and that the service was safe and well-led.

Follow up:

We will continue to monitor intelligence we receive about Ashridge until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 4 June 2019

The service was safe

Details are in our Safe findings below.



Updated 4 June 2019

The service was effective

Details are in our Effective findings below.



Updated 4 June 2019

The service was caring

Details are in our Caring findings below.



Updated 4 June 2019

The service was responsive

Details are in our Responsive findings below.



Updated 4 June 2019

The service was Well-led

Details are in our Well-led findings below.