Parkside

Updated 5 July 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. Their area of expertise was in the care of older people.

Service and service type

Parkside is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This included, information shared with us by the local authority and that sent to us by the provider. We used the information the provider sent us in the Provider Information Return (PIR). This is information providers are required to send us with key information about the service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We spoke with 10 people, three relatives, two care staff, two team leaders, the deputy manager, the registered manager, and the provider’s area manager. We also spoke with a person who visits the service regularly, but their relative no longer lives there.

We reviewed a range of records. This included care and medicines records for three people. We looked at records of accidents and incidents; compliments and complaints; audits; surveys. We also looked at three staff files to check the provider's staff recruitment, training and supervision processes.

Updated 5 July 2019

About the service:

Parkside is a residential care home, providing care and support to older people living with a variety of health conditions. At the time of the inspection, 29 people were living at the service.

People’s experience of using this service:

People, relatives and staff said people’s needs were met by the service in a caring and person-centred way. Everyone shared many positive comments about the service. People were happy to live there, and relatives always felt welcomed and included. One relative who continued to visit regularly when their relative was no longer there summed it up when they said, “I visit most days and it’s nice to have that in my life. I can still see and talk to people I used to when I visited [person]. They looked after [person] well and they still look after me. I’m still part of the family here.”

People were protected from harm by staff who were confident in recognising and reporting concerns. People were safe because potential risks to their health and wellbeing had been managed well. There were enough staff to support people safely. People were supported well to take their medicines. Lessons were learnt from incidents to prevent recurrence. Staff followed effective processes to prevent the spread of infections.

Staff were trained well to have the right skills and knowledge to meet people's needs effectively. Staff had the information they required to meet people’s assessed needs. People had been supported to have enough to eat and drink. People had access to healthcare services when required. This helped them to maintain their health and well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were involved in making decisions about their care and support. Staff supported people in a way that respected and promoted their privacy and dignity. They encouraged people to be as independent as possible.

Staff were responsive to people’s changing needs. Complaints were managed well and there was learning from these to improve the quality of care. The service provided good end of life care when required. Further work was necessary to ensure where possible, people's end of life care wishes were included in their care plans.

The provider had effective quality monitoring processes to continually assess the quality of the service. They used feedback from people, staff, relatives and other stakeholders to improve the service. The registered manager and staff were proud of the work they did to help people to live happy and fulfilled lives.

Rating at last inspection:

The last rating for this service was Good (published 10 December 2016).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.