Cannock Specialist Care Centre

Cannock Specialist Care Centre is a nursing and residential care home providing personal and nursing care to up to 89 people. The home is a specialist adapted building which supports people over three floors with a roof terrace and communal area. The home provides support to older people with dementia and people requiring support with their mental health. At the time of our inspection there were 56 people using the service across 4 units.

People’s experience of using this service and what we found

People were protected from the risk of abuse. There were systems in place to identify when things go wrong. The provider took a proactive approach to assessing and mitigating risks to people's safety. We found the service was working within the principles of the MCA and if needed, appropriate legal authorisations were in place to deprive a person of their liberty.

There were enough staff on duty to meet people's needs. Medicines were received, stored, administered, and disposed of safely. We were assured that the provider was preventing visitors from catching and spreading infections and supporting people living at the service to minimise the spread of infection.

There was a system to monitor and assess the care provided. People achieved good outcomes from their care. People were invited to attend monthly residents’ meetings and their views were sought in relation to activities and food. Staff worked with external professionals. The provider understood and met the duty of candour. There was a culture of continuous learning and improvement.

Rating at last inspection and update

The last rating for this service was good (published 30 January 2023).

Why we inspected

The inspection was prompted in part due to concerns received about management of risk and staffing. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from these concerns.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service is Good.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Cannock Specialist Care Centre on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Cannock Specialist Care Centre is a nursing and residential care home providing personal and nursing care to up to 89 people. The home is a specialist adapted building which supports people over three floors with a roof terrace and communal area. The home provides support to older people with dementia and people requiring support with their mental health. At the time of our inspection there were 49 people using the service across 4 units.

People’s experience of using this service and what we found

People were supported by trained staff who safeguarded them from harm. People were supported in a timely way by staff who knew them well. People received their medicines safely. People were supported by staff who were following infection control guidance. Where things had gone wrong the registered manager reviewed concerns and took action to ensure improvements were made.

People had care plans and risk assessments in place which explored their needs and risks and gave staff clear guidance to meet these. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff who knew them well. People's dignity and privacy was respected. People were supported by staff who maintained their independence.

People and those important to them were involved in the care planning and review process. People were supported to eat and drink in line with their needs. People received care in line with their needs and preferences. People had timely access to health and social care professionals.

People had access to a wide range of activities in line with their preferences. People felt about to complain. People could access information in a form which supported their understanding. People had end of life care plans in place which explored their preferences.

The quality of people's care and support was regularly reviewed to ensure where any improvements were required these were made. People, relatives and staff were encouraged to feedback about the care and support and action was taken to address any feedback where required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 15 July 2022 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about staffing and management of risk. A decision was made for us to inspect and examine those risks. We found no evidence during this inspection that people were at risk of harm from this concern.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Recommendations

We have made a recommendation around agency staff's understanding of safeguarding.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.