The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Civicare Central Limited

7 Roman Way Business Centre, Berry Hill Industrial Estate, Droitwich, Worcestershire, WR9 9AJ (01905) 770110

Provided and run by:
Civicare Central Limited

All Inspections

10 December 2013

During a routine inspection

We spoke with three people who used the agency and two family members. During our inspection we looked at a selection of care records for three people who used the agency. We spoke with the management team, and three members of staff. We also looked at the comments that had been received from people who had used the agency and their families. This helped us to gain an insight into the experiences of people who received care and support in their own homes from Abacus.

People were very satisfied with the care and support they received from Abacus. They were involved in the way that care and support was given and reviewed. People were supported to retain their independence as much as possible. Care staff and the care people received were described as: 'It's care of a very high order, they (care staff) are caring when carrying out their duties. The great joy of it is my wife gets on with them.' 'I am happy with all my carers' and 'I can't speak too highly of them.'

People who used the agency were protected from the risk of abuse because the service made sure all staff recruited were suitable to work with vulnerable people. People told us they felt safe when care staff visited them in their homes and that care staff were helpful and kind.

We found that the manager had systems in place to monitor the quality of the care and treatment provided. For example, there was continuous monitoring of people's views about their care so that these could influence improvements.

18 December 2012

During a routine inspection

We spoke with two people who received personal care from the agency and three relatives by telephone after we had visited the agency offices. They all told us they were happy with the quality of care and support received. One person told us, 'Wonderful care' and one relative said, "The staff are excellent, I would trust them all so have nothing to worry about any of them."

People told us that the agency staff had carried out an assessment before the service started and that they had a copy of the care and support plan in their home. People we spoke with were confident that they could raise concerns if they were not happy with the care being received and that they would be listened to. Improvements were made as a result of listening to the views of people.

People told us that they were involved in their care and support planning. Several people described how they were supported where needed or checked on by a group of regular support staff. They told us that staff had got to know them well and understood their routines.

People were protected from the risk of abuse and told us they felt safe when staff visited them. People told us that staff were polite and friendly.

All of the people who used the agency and the relatives that we spoke with were confident that they could raise concerns if they were not happy with the care being received and that they would be listened to.