Updated 26 July 2018
Health Management Primary Care Limited is registered with the Care Quality Commission to provide the regulated activities of: Treatment of disease, disorder and injury, Family planning, Maternity and midwifery services and Diagnostic and screening procedures. The location that we inspected is part of Health Management (Primary Care) Limited, a healthcare provider.
The service provides GP consultations and health assessments that include a variety of screening processes, and lifestyle health assessments. The services are provided to adults only, except for one branch, ITV Studios, that provides GP consultations for adults and children. The purpose of the health assessments is to provide patients with a comprehensive review of their health, it covers key health concerns such as weight, diabetes, heart health, cancer risk and emotional wellbeing. Following the assessment and screening process patients have a consultation with a doctor to discuss the findings of the screening procedures and to consider and plan for any required treatment. Patients receive a comprehensive report detailing the findings of the assessment. The report includes advice and guidance on how the patient can improve their health together with information to support healthier lifestyles. Any patients requiring further investigations or any additional support are referred to other services, for instance, their own GP.
The service address is:
Boston House, 63-64 New Broad Street, London, EC2M 1JJ
It is open Monday to Friday from 8.30am to 5.30pm, and clinics run from 8.30am – 12.30pm and 1.30pm – 5.30pm each day.
It also operates from the following branches:
- UBS, First Floor Medical Rooms, 5 Broadgate Circle, London, EC2M 2QS.
Opens Monday to Friday, and clinics are run by a doctor and nurse.
- ITV, ITV Studios, Trafford Wharf Road, Trafford Park, Manchester, M17 1FZ
Opens on Tuesday and Thursday for two hours, and clinics are run by a doctor.
- National Audit Office, 157-197 Buckingham Palace Road, London, SW1W 9SP.
Opens on Thursday for half a day, and clinics are run by a doctor.
- Rathbones, 8 Finsbury Circus, London, EC2M 7AZ.
Opens on Tuesday for a full day, and clinics are run by a doctor.
- Rathbones, Port of Liverpool Building, Liverpool, Merseyside, L3 1NW.
Opens on Wednesday for half a day, and clinics are run by a doctor.
- Farrer, 66 Lincoln's Inn Fields, London, WC2A 3LH.
Opens on Wednesday for half a day, and clinics are run by a doctor.
- Unilever PLC, Medical & Occupational Health Department, 100 Victoria Embankment, London, EC4Y 0DY.
Opens Monday to Friday for half of each day, and clinics are run by a doctor. On Tuesdays there is also a nurse for half a day.
- GroupM, 26 Red Lion Square, London, WC1R 4HQ.
Opens two half days a month, and clinics are run by a doctor.
- Pinsent Masons, 30 Crown Pl, London, EC2A 4ES.
Opens on Wednesday for half a day, and clinics are run by a doctor.
We did not visit any of the branch locations during this inspection.
The clinical staff team of the service consists of a part-time primary care medical director, a part-time Lead GP and a further nine doctors who work at the location part-time. This team includes female and male GPs. In addition, there is a practice nurse. The non-clinical team is led by a Primary Care Services Manager, with a Primary Care Administration Team Leader, four Primary Care Administrators, a Clinic Manager, a receptionist and a clinical delivery administrator.
The location also houses a separate part of the Providers’ business which offers occupational health services to employees of a number of clients. That service is run entirely separately to the GP service and as CQC does not currently regulate occupational health services, was not reviewed as part of this inspection.
We carried out an announced comprehensive inspection at Health Management Primary Care Limited on 24 May 2018. Our inspection team was led by a CQC Lead Inspector who was accompanied by a GP Specialist Advisor. Before visiting, we reviewed a range of information we hold about the service and asked other organisations to share what they knew. We also reviewed any notifications received, and the information provided from the pre-inspection information request sent to the service prior to this inspection.
The service was last inspected on 28 August 2013, with the report published in September 2013, at which time the service was found to be fully compliant with the then current regulations.
During our visit we:
- Spoke with a range of staff including the site manager, the primary care medical director, the part-time Lead GP, other GPs, a nurse, and members of the non-clinical staff.
- Looked at the systems in place for the running of the service.
- Looked at rooms and equipment used in the delivery of the service.
- Viewed a sample of key policies and procedures.
- Explored how clinical decisions are made.
- Spoke with five patients and reviewed 48 CQC comment cards which included feedback from patients about their experience of the service.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.