International Care Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed before they started using the service. Care plans were then developed. These set out people’s support needs and how that was to be provided. Care plans were detailed and person centred, based around the needs of the person. People and their relatives were involved in devising care plans. This meant they reflected what was important to the person. Plans were subject to review. This meant they were able to reflect people’s needs as they changed over time. People told us they were involved in the assessment process. One person said, “[Registered manager] visited a few times with agency staff to conduct assessments and ensure the right services were in place.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider was able to provide evidence-based care and treatment. Policies were in line with national good practice and care was given in a person-centred way, in line with the person’s wishes, and people were involved in their assessment of need. People were provided with support in meal preparation that met there needs. For example, people were supported by staff who had experience of cooking from a shared cultural background with the person.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider worked with staff and other services to help support people. Regular staff meetings were held. These enabled staff to discuss ways in which people could be better supported. The provider worked with other agencies involved in the provision of care to meet people’s needs, such as the NHS and local authorities.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People’s healthcare needs was covered in their care plans. The provider worked with other care agencies to meet people’s needs and promote their health, including the Falls Prevention Service and the Speech and Language Therapy Team. Staff told us how they supported people to live healthier lives. One member of staff said, “I’ll help [person] to exercise and walk with a Zimmer frame when they are able to.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care was monitored to help improve outcomes. Support was monitored continuously through daily notes and other records as appropriate. For example, 1 person’s daily food intake was monitored in line with guidance provided by the Speech and Language Therapy Team. People were able to provide feedback on the support they received to help improve outcomes for them.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were able to consent to their care. People had signed forms consenting to staff supporting them in line with their care plans. They had also signed their care plans and were involved in developing them, thus agreeing to their contents. Staff were aware of the importance of obtaining people’s consent before the provision of care. People confirmed that their consent was obtained. When asked if staff sought their permission before providing care, 1 person replied, “Yes of course.”