International Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us they were treated in a caring way by staff. One person said, “They [staff] are like my family. They always call to check how I am doing.” Staff told us how they promoted people’s privacy. One member of staff said, “I close the door if someone going to the toilet if safe to do so.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals. Care plans were person-centred, based around individual needs and staff had a good understanding of people’s needs. People expressed satisfaction with how staff worked with them. One person told us, “They [staff] are very kind. When I started with them I didn’t know them but now I feel like they are like family.” Another person said, “I am currently happy and have no intention of changing agencies.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to have independence, choice and control. Care plans set out what people could do for themselves and what they needed support with. This helped to maintain and promote people’s independence. The registered manager told us people were able to make choices about their care. For example, if they had a preference about the gender of their care staff. Staff told us they enabled people to make choices about their support. One member of staff said, “The client [person] likes fresh air so I take them out for a walk and give them a choice of where they would like to go. I also ask them what they would like to eat.” Another staff member said, “I encourage people to do things they are able to.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff understood people’s needs through access to their care plans and direct communication with people. People told us staff were able to meet their needs, for example, in relation to support with medicines.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff were supported to learn and develop in their roles to help provide good quality care to people. Staff undertook regular training, including a comprehensive induction programme. They also had regular 1:1 supervision meetings with the registered manager and attended team meetings. These gave staff the opportunity to share areas of good practice and develop knowledge helpful to their roles.