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Cambian Asperger Syndrome Services Limited - 14 Southwood Avenue Good

Reports


Inspection carried out on 15 November 2016

During a routine inspection

The inspection took place on 15 November and 21 November. Both visits were unannounced. It was carried out by a single inspector.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

14 Southwood Avenue is a care home registered to provide accommodation and personal care for up to eight people diagnosed with autistic spectrum disorders and learning disabilities. Five people were living at the home at the time of our inspection. The registered manager explained that the home was a 38 week service meaning people who live there go back to their families during college holidays as the home closes during these times.

On the ground floor there was a communal kitchen, dining room, living room and games room. There was also a staff office, medical room and toilet. On the first floor there were four bedrooms and a communal bathroom. There were a further four bedrooms on the second floor. All bedrooms had a sink and a toilet, six of these had showers. Two people shared a bathroom.

Staff had a good understanding of the Mental Capacity Act and training records showed that they had received training in this. The home was starting to complete capacity assessments and record best interest decisions where appropriate.

We were told the food is good. There was an effective menu planning system in place for people who received meals from the service. Other people chose to be independent with their cooking. Food records we looked at did not show us how the service was supporting people with nutrition. The service was able to explain and show how they were. Capacity assessments were currently being completed to reflect this and evidence how people had been given appropriate support and information to make informed decisions. People told us cooking was important to them.

People were supported to access healthcare appointments as and when required and staff followed professional’s advice when supporting people with ongoing care needs. An advocate visited the service on a regular basis and contact information was seen on the people’s notice board.

People, relatives and staff told us that the service was safe. Staff were able to tell us how they would report and recognise signs of abuse and had received training in this.

Southwood Avenue had comprehensive risk management systems in place. There was a signing in and out book for people which referenced risk assessments relevant to the activity taking place.

Care files were in place which detailed the care and support people needed to remain safe whilst having control and making choices about how they chose to live their lives. Each person had an individual risk assessment in place which linked to their behaviour support plans. These ensured risks to people were managed and that people were protected.

Medicines were managed safely, securely stored, correctly recorded and only administered by staff that were trained to give medicines. Medicine administration records reviewed showed no gaps in the recording of medicines administered. People were being supported to manage their own medicines safely.

Staff had a good knowledge of people’s support needs and received regular mandatory training as well as training specific to their roles for example, autism, positive behaviour support and incident report writing.

Staff told us they received regular supervisions which were carried out by management. We reviewed records which confirmed this.

People and relatives told us that staff were caring. We observed positive interactions between staff and people. This showed us that people felt comfortable with staff supporting them.

People had their care and support nee

Inspection carried out on 23 January 2014

During a routine inspection

At the time of our unannounced inspection there were six people living at 14 Southwood Avenue. We spoke with three of them, although one individual was unable to talk at length about their experience of the home. They were all positive about the home. For example, one said, “I like it… It’s good for my education”.

We also examined records, and spoke with the registered manager and three other staff. We observed staff supporting people in communal areas.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

People experienced care, treatment and support that met their needs and protected their rights. For example, one person told us that staff supported them in the way they needed. The provider had a robust risk management system in place that enabled people to take positive risks whilst receiving safe and supportive care.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider had an effective system to regularly assess and manage the quality of the service and risks to people's health, safety and welfare.

Inspection carried out on 7, 8 February 2013

During a routine inspection

During this unannounced inspection we used a number of different methods to help us understand the experiences of people using the service. We gathered evidence by observing care and support and reviewing records. We spoke with three people living at Southwood Avenue and one relative. We also talked to the manager and five members of staff

Throughout the inspection we noted staff were polite, sensitive and respectful in their communication with individuals living at Southwood Avenue.

A relative we spoke was impressed with Southwood Avenue’s understanding of Asperger Syndrome and Autism; they said “the expertise is outstanding”. A care worker we spoke with told us the “house is nice and homely”.

We found that people’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Care plans were drawn up from assessments and were person centred and regularly reviewed.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The provider had a robust recruitment policy that meant people were cared for, or supported by, suitably qualified, skilled and experienced staff.

There was an effective complaints system available; this was in an accessible format that was widely displayed around the house. Comments and complaints people made were responded to appropriately.

Reports under our old system of regulation (including those from before CQC was created)