Archived: Oakhaven

People overall were very contented and told us they received good care. Their comments included 'I like it here. We get good food.' Another said 'The staff are friendly and they listen to me.' A third told us 'I get wonderful care and I'm very happy here.' We saw the atmosphere at the service was relaxed and friendly and we observed staff sitting and talking with people who lived there.

People told us they were included and involved in decisions about their care and that they received good, individualised care, in line with what they were wanting.

We found the service had good medication systems to ensure people were receiving their medicines safely and at the times they needed them.

The provider followed a robust recruitment and selection process to ensure only staff that had been properly vetted were employed to work there.

The service had a robust complaints process and people told us they would tell either a member of staff or their family if they were unhappy about their care or how the service was being run.

We found people's care needs were being met. Care records overall provided accurate and up to date information about the care people needed. We saw people looked well-cared for and observed care staff speaking with people, and listening to what people said to them. People we spoke with told us that care staff routinely checked with them, before helping them with any care needs.

We found that although the home was clean and fresh smelling the systems in place to ensure that good infection prevention and control practices were being followed could be improved.

People living there and staff we spoke with told us there were generally enough care staff working to ensure their needs were met in a timely way.