You are here

Inspection Summary

Overall summary & rating


Updated 21 March 2019

About the service: Haxby Hall is a care home providing personal care and accommodation for up to 49 people aged 65 and over, some of who may be living with dementia. At the time of the inspection 46 people were living at the service.

People’s experience of using this service: The provider had systems in place to safeguard people from abuse. Staff could recognise and report any safeguarding concerns if they suspected abuse. Relevant risk assessments had been completed. Medicines were managed safely. Accidents and incidents were monitored to identify and address any patterns or trends to mitigate risks.

Staff had appropriate skills and knowledge to deliver care and support people in a person-centred way. Staff recruitment was safe and staff understood how to keep people safe.

People and their relatives told us they were happy with the service they received and felt staff had a clear understanding of their needs and preferences. People were supported with good nutrition and could access appropriate healthcare services.

Staff cared about the well-being of people they supported and we received positive feedback about the kindness of staff. Relatives were made to feel welcome.

People described a range of activities and events both within the service and the local community, based on their interests and preferences. People and their relatives were supported to receive information in an accessible way either through easy read, large print and pictorial formats to enable them to be involved in their care and support.

Care plans had been developed and were regularly reviewed. These contained relevant information about how to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; policies and systems supported this practice.

People were treated with respect and dignity and their independence was encouraged and supported. Where people required support at the end of their lives, this was carried out with compassion and dignity.

The environment supported people to have time on their own and time with other people if they chose this. Throughout the environment appropriate signage for people living with dementia was in place to support people to find their way around the service. Cleanliness and health and safety were well managed.

The registered manager and staff team worked together in a positive way to support people to remain as independent as possible and to be safe. Staff told us they were well supported by the registered manager and management team.

Checks of safety and quality were made to ensure people were protected. Work to continuously improve was noted and the registered manager was keen to make changes that would impact positively on people's lives.

The values of the organisation of working together, to improve and make a difference were embedded. This supported people to receive the positive service described.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at

Rating at the last inspection: At the last inspection the service was rated good (published 1 November 2018).

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 21 March 2019

The service was safe.

Details are in our Safe findings below.



Updated 21 March 2019

The service was effective.

Details are in our Effective findings below.



Updated 21 March 2019

The service was caring.

Details are in our Caring findings below.



Updated 21 March 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 21 March 2019

The service was well-led.

Details are in our Well-Led findings below.