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Inspection Summary


Overall summary & rating

Good

Updated 16 May 2018

This announced inspection took place on 29 March 2018. At our last inspection in February 2016 we made a recommendation relating to staff training. During this inspection we found enough improvement had been made to make the rating for effective "Good".

This service is a domiciliary care agency. It provides personal care to over 350 people living in their own houses and flats in the community. It provides a service to older adults, younger disabled adults and children mainly in the London boroughs of Redbridge, Newham and Havering.

Not everyone using ASK Care receives regulated activity; CQC only inspects the services provided to people receiving 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

At the time of the inspection there was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe. We found medicines were managed safely. Staff were aware of the processes in place to ensure people were protected from harm.

Staff had attended relevant training and received annual appraisals and regular supervision as required. They were aware of the Mental Capacity Act 2005 and how they applied it in practice to ensure no unnecessary restrictions were placed on people.

Care plans were person centred and reviewed regularly to ensure they reflected people’s views, values and preferences. Where required people were supported to be comfortable during the last day of their lives.

There were robust recruitment practices in place. There were enough staff employed to ensure people received care safely.

People were supported to maintain a balanced diet that met their individual preferences.

People told us they were treated with dignity and respect by staff that were polite and caring. They told us they could make complaints and that the service responded and tried to resolve any issues raised.

There were effective quality assurance systems in place to ensure the quality of care delivered was monitored and improved. People and staff thought the service was well run with the exception of a few people who thought the communication from office staff could be improved.

Inspection areas

Safe

Good

Updated 16 May 2018

The service remains Good.

Effective

Good

Updated 16 May 2018

The service was effective. We found staff underwent a robust induction and were supported by means of regular training, spot checks supervision and annual appraisals.

Staff were aware of the mental capacity act and how to apply it in their role to ensure people's choices were respected.

People were supported to maintain a balanced diet that met their needs when it was part of their care plan.

Caring

Good

Updated 16 May 2018

The service remains Good.

Responsive

Good

Updated 16 May 2018

The service remains Good.

Well-led

Good

Updated 16 May 2018

The service remains Good.