All inspections: Local Solutions Wirral Branch

We spoke with 38 people over the telephone to gain their views on the service being provided. We accompanied carers on two home visits and also spoke with two other people at their home. All the people we spoke with said they were very satisfied with the care they received. Comments included :

"Carers are very nice, they make my wife feel happy"

"They always arrive on time"

"The girls are very good, they know they are doing" and

"They are absolutely 'spot on'."

We were told of the assessment process from which a person centred, needs led care plan was initiated. We saw from eight care records that care plans were informative and clearly explained the needs of each person. Risk assessments were in place and where risks had been identified there was clear instruction to staff on how they should be met.

People told us that staff supported them with their medicines. One person said: "They give me my tablets. I get the same person all the time so I am reassured they know what they are doing". Another said "They just remind me to take my medication; I like to be independent but it feels good to know they are there."

Recruitment procedures ensured that suitable staff were employed. Staff spoken to described the care needs of the people they supported and a person who used the service told us "I feel comfortable with the carers who know. They know what they are doing".

There were systems in place to monitor the quality and effectiveness of the service.

We found that people were satisfied with the care and support they received. They told us they were treated with dignity and respect by all the staff that cared for them. They told us:

'They are very good on all aspects of care', 'Very good', 'I really like them they are good people'.

We found evidence that people were involved and able to make choices in how they wanted to be supported. Records demonstrated people's needs were assessed and care was planned individually. Care plans and assessments were reviewed regularly.

Staff were suitably trained and supervised and the provider had quality monitoring systems in place. These included satisfaction surveys undertaken with staff and people who used the service, various audits, a complaints and accident/incident procedure with analysis of events and disseminated learning evident.

We visited the service on 16 November 2011.

We did not speak directly to any people who use the service at the time of inspection; however their views had been sought by means of regular annual satisfaction surveys. These were then reported upon and this report was seen.

The provider last undertook a survey in July 2011 with the findings collated, reported on and action plans implemented where improvements were needed.

People who use the service and their family / advocates were generally satisfied with the service provided.

The satisfaction survey results told us that 90% of respondents said they had a copy of their care plan at home. They said (81% of respondents); the care worker will do things differently if asked allowing the service user to have choice for example in times of call and not bathing if they so wished. Eighty eight percent of respondents said their carers always treated them with dignity and respect. Most respondents (88%) were given information regarding Local Solutions and their services.

Comments were made such as:

'I have found them totally accommodating', 'Very flexible', 'Always adaptable to my needs and most helpful', 'When the care package needs to be changed they will come and talk to me', 'They treat everyone with confidentiality and respect'.

We asked Wirral safeguarding and commissioning teams for comments, on this occasion they did not submit any concerns for this provider.

Archived: Local Solutions Wirral Branch

All Inspections

16 August 2013

During a routine inspection

4 December 2012

During a routine inspection

16 November 2011

During a routine inspection