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Michael Batt Foundation Good

Inspection Summary


Overall summary & rating

Good

Updated 4 January 2018

We carried out an unannounced comprehensive inspection on 18 November 2017.

46 Grenville Road provides care and accommodation for up to three people with learning disabilities. On the days of our inspection there were two people living at the care home. Each person had their own living area.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the last inspection on the 8 October 2015, the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated good:

We met and spoke to both people during our visit and observed the interaction between them and the staff. People were not able to fully verbalise their views and used other methods of communication, for example electronic tablets and symbols.

People were asked if they felt safe. One person said; “Yes, because I’m happy.” Staff said; “People are safe because there is always enough staff and staff know people well.”

People remained safe at the service. People had one to one staffing at all times. People were protected by safe recruitment procedures to help ensure staff were suitable to work with vulnerable people. Staff confirmed there was sufficient numbers of staff to meet people’s needs and support them with activities and trips out.

People’s risks were assessed, monitored and managed by staff to help ensure they remained safe. Risk assessments were completed to enable people to retain as much independence as possible. People received their medicines safely by suitably trained staff.

People continued to receive care from staff who had the skills and knowledge required to effectively support them. Staff had completed safeguarding training. Staff had also completed the Care Certificate (a nationally recognised training course for staff new to care). Staff said the Care Certificate training looked at and discussed the Equality and Diversity policy of the company.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s end of life wishes were not currently documented, however the provider had arranged end of life training for staff. People's healthcare needs were monitored by the staff and people had access to a variety of healthcare professionals.

People’s care and support was based on legislation and best practice guidelines, helping to ensure the best outcomes for people. People’s legal rights were up held and consent to care was sought. Care plans were person centred and held full details on how people’s needs were to be met, taking into account people preferences and wishes. Information held included people’s previous history and any cultural, religious and spiritual needs.

People were treated with kindness and compassion by the staff who valued them. The staff had built strong relationships with people. People's privacy was respected. People or their representatives, were involved in decisions about the care and support people received.

The service remained responsive to people's individual needs and provided personalised care and support. People had complex communication needs and these were individually assessed and met. People were able to make choices about their day to day lives. The provider had a complaints policy in place and the registered manager confirmed any complaints received would be fully investigated and responded to.

The service continued to be well led. People lived in a service where the registered manager’s values and vision were embedded into the service, staff and culture. Staff told us the registered manag

Inspection areas

Safe

Good

Updated 4 January 2018

This service remains good

Effective

Good

Updated 4 January 2018

This service remains good

Caring

Good

Updated 4 January 2018

This service remains good

Responsive

Good

Updated 4 January 2018

This service remains good

Well-led

Good

Updated 4 January 2018

This service remains good