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Michael Batt Foundation - 13 Longmeadow Road Good

Inspection Summary


Overall summary & rating

Good

Updated 3 June 2017

13 Long Meadow Road is registered to accommodate one person who may have a learning disability. At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated good:

People remained safe at the service. There were sufficient staff to meet people's needs and support them with activities and trips out. Risk assessments were completed to enable people to retain their independence. People received their medicines safely.

People continued to receive care from staff who had the skills and knowledge required to effectively support them. Staff were well trained and competent. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's healthcare needs were monitored by the staff and people had access to a variety of healthcare professionals.

The staff were very caring and people had built strong relationships with the staff. We observed staff being patient and kind. People's privacy was respected. People or their representatives, were involved in decisions about the care and support people received.

The PIR stated; “MBF (Michael Batt Foundation) recognises the value of small consistent support teams to ensure those supporting the individual have a positive relationship and have full and detailed knowledge of the person history and needs. My Life Packs is a holistic tool which includes detailed information about how an individual wants and needs to be supported. It is a working document which forms the basis of the individual's support.”

The service remained responsive to people's individual needs and provided personalised care and support. People were able to make choices about their day to day lives. Complaints were fully investigated and responded to. One person said they saw the registered manager regularly and discussed any issues they had.

The service continued to be well led. People and staff told us the registered manager was approachable. The registered manager and provider sought people's views to make sure people were at the heart of any changes within the home. The registered manager and provider had monitoring systems which enabled them to identify good practices and areas of improvement.

Inspection areas

Safe

Good

Updated 3 June 2017

The service remains Good.

Effective

Good

Updated 3 June 2017

The service remains Good

Caring

Good

Updated 3 June 2017

The service remains Good

Responsive

Good

Updated 3 June 2017

The service remains Good

Well-led

Good

Updated 3 June 2017

The service remains Good