4 September 2012
During a routine inspection
We did not use our Short Observational Framework for Inspection (SOFI) tool as the abilities of the people using this service made it unnecessary. The SOFI tool allows us to spend time watching what is going on in a service and helps us to record how people spend their time, the type of support they get and whether they have positive experiences.
People who lived in the home told us that the staff had explained to them what care and treatment they would be receiving.
People told us that they had a range of meals that they could choose from and that it was well prepared and presented. One person told us that the meals were 'Extremely pleasant'. We were also told that there was a range of activities, such as quizzes, flower arranging and coffee mornings available for people to take part in should they wish to.
We talked to people who were visiting friends or relatives. They told us that the home had always made them feel welcome.
The people who lived in this home told us that they felt able to raise any concerns with the manager or one of the staff. They also told us that they had been asked to complete questionnaires about how well their care and medical needs were being met.
Those people also told us that they felt safe living in this home. They were very complimentary about the people who work in the home saying such things as, 'They are very caring' and 'Very helpful'.