Archived: Oakdene Rest Home

We visited the home, met and spoke with the people living there, viewed some of their care files and those of staff. We looked at other records kept by the home and spoke with staff and the manager.

The people living in the home have various levels of dementia, when sitting with them, some expressed themselves well and they told us that the staff were kind and they cared for them. Two people told us they liked the meals and they enjoyed joining in the game that they were taking part in.

The care plans contained detailed assessments which were used to plan peoples' individual care along with input and agreement with families. The daily records kept showed that staff were meeting their care and welfare needs.

We reviewed the medication records and found that medication was now being audited regularly, and that people were now receiving the medication as prescribed.

We found that staff had been recruited in a way that protected the vulnerable people they cared for and that there were arrangements in place for new staff to undergo an induction to make sure they had appropriate skills and knowledge to meet the needs of people living in the home.

There were quality audit systems in place to check the quality of the care and support given to individuals. There was also a complaints procedure to follow for people if they were not happy with anything at the home.

Survey completed by relatives received by the home expressed satisfaction of

the care received and were very complimentary of the staff team.

The care plans contained detailed assessments which were used to plan peoples' individual care along with input and agreement with families. The daily records kept showed that health issues for example had been recorded and followed up with health professional's having been contacted when necessary.

We reviewed the medication records and found that medication stock had not been recorded and therefore it was not clear if people had received the medication they were prescribed.

We found that there were sufficient numbers of staff with appropriate skills and knowledge on duty to meet the current needs of people living in the home.

There were quality audit systems in place to check the quality of the care and support given to individuals.