Archived: Greyfriars Care Home

Updated 17 February 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 8 January 2016 and was unannounced. The inspection was conducted by one inspector. Before the inspection we reviewed information we held about the home including previous inspection reports and notifications. A notification is information about important events which the service is required to send us by law.

We spoke with five people living at the home. We also spoke with the registered manager, two care staff and a visiting health professional.

We looked at care plans and associated records for three people, additional records of care people had received, staff duty records, staff recruitment files, accidents and incidents reports, policies and procedures and quality assurance records. We observed care and support being delivered in communal areas.

We previously inspected this service in December 2014 where no concerns were identified.

Updated 17 February 2016

This inspection took place on 8 January 2016 and was unannounced. The home provides accommodation and personal care for up to 9 older people, including some people living with dementia. There were 7 people living at the home when we visited.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People lived in a homely environment and were treated with kindness and compassion. We observed supportive positive interactions between people, the registered manager and the provider. There was an open, trusting relationship; it was clear they knew each other well and the registered manager understood people’s needs. People were involved as far as possible in planning the care and support they received.

People felt safe at Greyfriars. The registered manager and staff had received appropriate training in a range of subjects, including how to protect people from the risk of abuse and meet their individual needs. Staff were available when people required them.

The home was meeting the requirements of legislation designed to protect people’s rights. People’s needs were met effectively and they were supported to make their own decisions.

The risks relating to people’s health and welfare were assessed and these were recorded along with actions identified to reduce those risks in the least restrictive way. They were personalised and provided information to promote independence.

There were suitable systems in place to ensure the safe storage and administration of medicines. Healthcare professionals such as GPs, chiropodists, opticians and dentists were involved in people’s care where necessary.

People enjoyed their meals and received a choice of suitably nutritious meals based on their needs and preferences. People were supported to engage in a range of ad hoc and individual activities of their choosing.

People were happy with the way the service was run. The provider sought informal feedback from people and had a process in place to deal with any complaints or concerns.