Parvale House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People received support that was compassionate and personalised. We observed staff supported people in a dignified and respected way and staff knew people well. Care records were written respectfully. One relative told us, “When our relative was in hospital, they send little gifts, flowers and letters.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. We saw care records which showed highly individual plans, and bedrooms which were uniquely decorated.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to achieve independence with the support from staff. People were enabled to make choices, and we saw staff respected these. People’s activities were developed around their needs, interests and abilities. Staff supported people to facilitate and maintain relationships. Staff told us the people had been pivotal in their recruitment process.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We observed interactions between staff and people who use the service and saw that these relationships were caring and compassionate, enabling staff to anticipate and meet people’s needs quickly and in ways that reduced and mitigated people’s discomfort and distress.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff provided positive feedback about their experience of working at the service. Staff were supported to obtain qualifications in health and social care to develop their skills and knowledge. A staff member told us, “This is a wonderful place to work. I love it here.”